Client Service

Butler Snow ranks at the very top in client satisfaction, according to a 2005 survey by Altman Weil, an international consulting firm. We ranked in the top 5% for client satisfaction when the results of a survey of our representative clients were compared to results of Altman Weil surveys for other law firms throughout the country. “Butler Snow’s client satisfaction rating is one of the highest ever recorded in the Altman Weil Client Survey Database,” said Altman Weil Managing Principal Tom Clay, who administered the survey. “The level of Butler Snow’s client satisfaction was extraordinary, especially when considering the number of national, regional and local clients that participated.” More than 400 clients were surveyed on overall satisfaction, firm expertise, responsiveness to client needs and perceived value.

Butler Snow was ranked as one of America’s Top 100 law firms in the 2006 BTI Power Rankings: The BTI Client Relationship Scorecard for Law Firms. More than 375 key legal decision-makers at Fortune 1000 companies were interviewed to determine the level of service provided by law firms, along with client satisfaction perceptions. BTI ranked Butler Snow on the Short List of Go To Law Firms and also rated the firm as a Hidden Gem and one of only 33 Primary Pharmaceutical Power Firms.

We were recognized as one of the nation’s top law firms for client service in the 2007 edition of The Survey of Client Service Performance Law Firms: The BTI Client Service A-Team. The study also recognized Butler Snow as among the best in six additional categories: Client Focus, Commitment to Help, Providing Value for the Dollar, Regional Reputation, Bringing Together National Resources, and Anticipating the Client’s Needs.